Current Affairs - Banking - Discussion

IndusInd Bank partnered with Razorpay to launch RAY, a conversational AI account manager designed to help businesses manage payments and support through WhatsApp. The platform uses natural language processing to understand both text and voice notes, enabling businesses to access payment summaries and sales projections. It can also perform actions such as issuing refunds and generating payment links directly within the chat. RAY proactively tracks payment health, flags upcoming settlements, and provides bank holiday notifications to support liquidity management. The AI assistant had already processed more than 20,000 conversations during its early phase.