Current Affairs - Banking - Discussion

The 'Grahak Mitras' initiative has been launched by the State Bank of India (SBI), India’s largest public sector bank. This customer-centric move aims to ease congestion at branches and promote digital banking by deploying trained personnel from SBI’s subsidiary, SBOSS, across nearly 4,500 branches. These Grahak Mitras help walk-in customers—especially those less familiar with digital platforms—navigate self-service and alternate banking options. With a focus on enhancing digital literacy and improving service efficiency, this strategic deployment underscores SBI’s commitment to inclusive banking and digital transformation across its vast branch network.