What was the toughest challenge you have ever faced?

The toughest challenge that I faced in my career, was the customer who was so angry as the product didn't reach him on the time and date that was promised to him. He called up the office and I was the one who answered the call. As I said "Hello" he started yelling at me. Why? the product is not delivered to me as promised by your office I have been waiting for the product since morning, when I called 2 hours back they said in another 3 hours we will deliver it.

1st I listen calmly to the customer and listen carefully to what exactly he wants. Now when my turn came to talk at 1st I apologised to him for not been able to live up to his exceptions and tried to empathy with him and assured him that by the end of the day the product will be delivered to him. After completing the call I sat with my team I asked them what was the reason for not delivering it. They said the catalogue which was to be sent is not ready I sat with them and got the catalogue done. After that, I personally took the catalogue for the delivery and handed over to the client.

When I reached the client's place at first he was annoyed then after looking at the catalogue he was happy, to make him feel better I told him on next catalogue we are going to work on some discount for him.

The toughest challenge that has and still is, is English. I get it some people may say, "what are you serious, English?" Yes, believe it or not, there's just something that doesn't stick in my head. I get math, science, and history. I believe I just get my mind worked up with the new style of how teachers or professors work their levels of teaching. But not everybody is going to learn it the same way. I could try but it might take a while and keep going for it. Failing English made me not regret but to keep pushing myself into doing what I know I'm capable of doing. If that one person gets all A's, I can too. I just need to work a lot/little extra to be the next A student. Hard work and trying it all that matters. No need to be straight on with it or "perfect" as some say but trying is what counts the most, to me.

I remember my difficult challenge as I am working in a restaurant as a Fnb supervisor, It was the morning breakfast going on in one of the restaurants in my hotel.

A guest sitting just near the side station as one the server in restaurants slipped on the floor carries coffee which spills on the guest shirt, guest was really angry as he had a meeting for the day, I proactively approach to the guest and immediately called to the reception for a room key to quickly change for him as he checked out already, and sent his shirt to express laundry but stain was hard to remove, I check with my manager and ask some money for buying a new finest fabric shirt for him from nearby mall, finally got his size and gave him new shirt.

Finally guest was happy and my efforts and initiatives appreciated with my manager.

Challenges are always toughest-thing in life to face, I have faced many of them speaking of which Speaking in English in fluent-way was my toughest challenge as my communication-skill was bad earlier but Now I had overcome with this & try to speak in a fluent-way, also to work under pressure situations &Tasks with handling customer-services with best resolutions to give customer-satisfaction Eg: issues which I had faced with my previous organization with computer-issues with resolutions like outlook issues (mail-doesn't-sync, inbox-full),internet-issues (router-issues), BSOD (blue-Screen-Of-Death), Apart from that Learning new things in Life- with Every possible problem/challenges teaches you as a new chapter & resolving them with true dedication to complete your book of success.

When you face the challenges in life that challenge glorifies your carrier & give the opportunity to go ahead in your life, because challenges make you better.

Now, coming to the point, for me the toughest challenge in my work is when manpower gets fluctuated & there is the absenteeism of manpower, due to this time is being got hard to work in this situation & the second one, In my earlier company I was looking production in my previous company.

But at present time I am working as an improvement engineer, there is many ups & downs in my carrier, so this condition is very toughest & challenging for me.

The digitization of the documentation process was a project I initiated and successfully completed in my previous organisation. At the time I was handling interview coordination, there were numerous documents that I had to manually scan and upload, which prolonged and time-consuming the process. All forms had to be filled out, including those for the interviewer. The manager appreciated my efforts, which made the interview documentation process simple and let the interviewers to perform the interview from any location thanks to everything being capitalised. This was the toughest challenge I ever faced.

There is no tough or easy challenges. Only the situations and perception towards that challenges make it tough or easy. So I have one situation during my college days. Both my semester exam and professional exam comes in the same day but timing is different for exam papers. Semester exam was in the morning and Professional exam was in the forenoon. I don't want to give up both exams. I wrote semester exam only for 2 hours out of 3 hours and it takes 30 mins to reach professional exam centre and attended that exam too. At the end of the day, I cleared the Semester exam with 79% and qualified as CMA.

I think the hardest hardship that I have ever been through was when I was in sixth grade and put into foster care. I was in 4 different foster homes until I got to go back home. My favourite parent was my mom and of course, they wouldn't let me see her for like 4 or 5 months. Even after I got out I had to live with my dad for 2 months and could only see my mom for 2-3 hours every Monday and Thursday. I cried every day because I missed my mom and even thought of committing suicide but I did not because I knew my mom would miss me to much. I do not know if I have been through a hardship.

While working on a project in a top MNC, I was asked to work on night shifts. It was not tough but with one week's training, it is really a tough job, because in that week you can barely grasp 10% of it. As we have to monitor certain jobs, on that day there were three issues and seven incidents, which I have to complete by the morning. At the same time, Clients are shooting emails and asking the status of the ongoing activity. As I was alone that day It was the toughest day of my life. Somehow I managed the client and solved those issues carefully.

My toughest challenge in my work experience is that I was asked to handle a new technical domain part of my project. Although I was trained in the technology, it was quiet challenging to understand the requirements and confirm on the efforts its going to take. However, my manager was a nice person, he stood with me in initial days and give me extra days to sort things out. After few tasks I was rather becoming a expert and was able to help many who joined with me.

I feel Challenges make us strong and sound in technical skills.