Current Affairs - Banking - Discussion

ICICI Bank, India’s second-largest private lender, faced widespread criticism after it sharply raised the minimum average balance (MAB) for new urban savings account holders from ₹10,000 to ₹50,000. This move drew heavy backlash from customers and financial experts, as the hike was seen as disproportionate compared to other banks like SBI, which has removed MAB requirements altogether. Responding swiftly, ICICI Bank revised the policy, lowering the urban MAB to ₹15,000, while also reducing thresholds in semi-urban areas. The revision highlights how customer feedback and market competition play a decisive role in shaping banking policies, balancing profitability with inclusivity.