Database - Database Processing for BIS - Discussion
Discussion Forum : Database Processing for BIS - General Questions (Q.No. 20)
20.
We have done an RFM analysis on our customer data. Mary Jones has a score of "1 1 5". This series means that Mary ________ .
Discussion:
2 comments Page 1 of 1.
Indurajan said:
9 years ago
RFM ratings have become an important tool. Using RFM analysis, customers are assigned a ranking number of 1, 2, 3, 4, or 5 (with 5 being highest) for each RFM parameter. The three scores together are referred to as an RFM "cell". The database is sorted to determine which customers were "the best customers" in the past, with a cell ranking of "555" being ideal.
Rahul Ambardekar said:
1 decade ago
RFM stands for
* Recency - How recently a customer has purchased?
* Frequency - How often he purchases?
* Monetary Value - How much does he spend?
thus 115 indicates
ordered recently
orders frequently
Spent less amt
* Recency - How recently a customer has purchased?
* Frequency - How often he purchases?
* Monetary Value - How much does he spend?
thus 115 indicates
ordered recently
orders frequently
Spent less amt
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