Current Affairs - Technology - Discussion

Zomato introduced ‘Nugget,’ an AI-powered, no-code customer support platform designed to automate customer queries and improve operational efficiency. Developed over three years, Nugget currently handles over 15 million interactions monthly across Zomato's ecosystem, including Blinkit and Hyperpure. The platform aims to resolve up to 80% of customer queries autonomously, utilizing AI technologies like image classification, voice AI agents, and automated quality audits. Zomato's shift towards AI solutions highlights its strategic move into B2B services, helping businesses streamline customer service while maintaining transparency in AI integration.