Current Affairs - State - Discussion

Gujarat State Road Transport Corporation implemented a QR code-based feedback system across its buses to enhance passenger service and grievance redressal. QR codes were installed behind seats in AC and Volvo buses and at least one in standard buses, allowing commuters to rate services like cleanliness, punctuality, and staff behaviour, and upload photos. In March 2026, the system recorded 1,702 responses with an average satisfaction rating of 4.5 out of 5. Safety received the highest rating, indicating strong performance. The initiative reflects Gujarat’s focus on improving public transport quality and passenger experience.