Current Affairs - National - Discussion

The Delhi government has partnered with IIT Kanpur to develop the Intelligent Grievance Monitoring System, an AI-powered platform aimed at improving public grievance redressal. IIT Kanpur is responsible for system integration, ensuring secure API connectivity, conducting cybersecurity audits, and performing vulnerability assessments and penetration testing. The collaboration leverages IIT Kanpur’s technical expertise in artificial intelligence, machine learning, and cybersecurity. By integrating multiple grievance portals into a single dashboard, the initiative seeks to reduce delays, eliminate duplication, enhance transparency, and enable data-driven governance, ultimately strengthening citizen trust in public service delivery.