Current Affairs - Business - Discussion

The Bangalore Electricity Supply Company (Bescom) is preparing to launch Artificial Intelligence (AI) powered chatbots to deal with the innumerable calls and messages that its multiple helplines receive when there are power cuts. The power utility has called for an Expression of Interest from IT service providers to implement the idea on its social media pages, helpline, and app. The chatbots are expected to be utilized in multiple interfaces, such as WhatsApp, social media, and the website.